Night Auditor

6/11/2021

Essential Functions

Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.
Maintain personal professional appearances. Maintain and wear clean, pressed uniforms.
Routinely monitor work area and surrounding lobby area to maintain a professional, clean, inviting space.
Assist walk in and/or phone guest with specific needs in a timely accurate manner.
Provide assistance to all guests who are registered and/or registering at the hotel, on-line or by phone.
Act as a liaison between guests and other departments to fulfill the needs of the guest, timely and efficiently.
Regularly maintain and monitor guest accounts, handle all system functions concerning hotel guests and conferences, guest billing and other related business for accurate accounting. Consistent and accurate communication with Billing Clerk required.
Answer switchboard calls timely, and transfer to appropriate areas upon request
Responsible for processing the end of shift reports.
Must stay awake during entire overnight shift.
Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

High school diploma or GED, and 1 year relevant experience.
Hospitality experience strongly desired.
Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service
Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
Ability to read and comprehend instructions, short correspondence, emails, and memos.
Must have demonstrated general office skills. Computer background required,
Prefer Microsoft Suite.
Proven computer skills, organizational skills, and interpersonal skills are required.
Ability to solve practical problems and handle a variety of customer, clients and employee questions.
Must be willing to work a flexible schedule, when needed.

Performance/Success Factors

Be punctual to work and other related functions
Performs well in a team environment
Complete work in a timely, accurate, and thorough manner
Ability to prioritize daily tasks and events.
Perform routine duties with minimal supervision.
Provide leadership to others through example and sharing of knowledge/skills.
Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.
Able to work independently but operate within LJA policy guidelines using independent judgment.

Working conditions

Light to moderate physical activity performing non-strenuous administrative type work.
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; with quiet to moderate noise.
Physical demands: able to lift up to 25 pounds, manual dexterity sufficient to reach/handle items
Works with the fingers and perceives attributes of objects and materials
Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods,
At times, be outdoors in all weather conditions.
Vision: must be able to see close, have good vision to perform daily duties.
Monday through Friday, nights, weekend, holiday, OT, as needed.

Equal Opportunity Employer

Contact: Karen Kirby

Church/Org/Business Name: Lake Junaluska

Address: 759 N Lakeshore Dr. PO Box 67 Lake Junaluska NC 28745

Phone: 8284546707

Email: Click to email

Website: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=36366&clientkey=A044347E4788D7E5DA0540DCAD9400E1